For us, it was a tire puncture from a nail in the right front tire of our rental vehicle. During our 3-day stay, a handful of guests incurred damage to their vehicles due to construction. Not only is parking severely reduced but considering construction starts early in the morning, you can count on being awakened by the beeping of trucks backing up more than you can count on an alarm. Not to mention that the parking lot is impaired by fencing and construction vehicles. Trying to get down the hallway to our room we had to navigate luggage through the midst of several workers who didn't even attempt to move. However, construction is literally throughout the entire lodge, the dust is thick in the air and covers the parked cars, some amenities are closed, and hallways and doorways are ripped up and full of workers. We were informed prior to our arrival that only certain small areas of the lodge are affected by the refurbishment and that it would not affect our stay. The current state of renovation and construction is downplayed by management to the point of being a lie. After insisting on housekeeping, we went out for the day and returned later to discover that housekeeping had left our door slightly open and unlocked, thereby leaving all our belongings at risk. The toilet was so outdated in the second bathroom that inside the bowl was rusted and grossly dirty. After that, we learned our lesson and ended up covering the bathroom floor with towels to soak up the water as we showered. Initially, I didn't realize there was a problem so I ended up slipping in a pool of water as of the very first shower. The shower curtain in the walk-in shower stall of the second bathroom wasn't long enough to prevent water from spraying onto the bathroom floor so the floor was always wet and a safety hazard. Despite complaining, it was still there upon checkout. The room was never vacuumed - before or after we arrived - considering we arrived to find gum wrappers left on the floor along with a big sticky piece of gum that was squashed into the carpet right beside one of the beds. But even a text wasn't a guarantee, nor were our expectations met when they finally showed up considering one bed was made with stained sheets, and the wet towels and bathmat were only folded and put back into place, thereby making it "look" like they had been replaced. Some staff members claimed that housekeeping is not allowed to enter your room after you've checked in while others insisted that guests must use the Great Wolf text bot called "Willow" in order to request housekeeping services. Plus, the staff contradict each other with their explanations. Although the website promises daily housekeeping, this is not the case. We opted for a Grizzly Bear Suite and were extremely disappointed by the condition of the room. Hotels near Stroudsburg School of Cosmetology Stroudsburg, PA.Hotels near East Stroudsburg University of Pennsylvania.Hotels near East Stroudsburg State University.Great Wolf Lodge Pocono Mountains Rooms.Great Wolf Lodge Pocono Mountains Features.Hotels near Great Wolf Lodge Pocono Mountains.Hershey Lodge is a sweet setting for any type of celebration and has everything needed for a perfect wedding. Plus, see all the dining options across the destination. From roller coasters, to hockey games, to concerts, you'll find endless fun and attractions here in Hershey The Sweetest Place On Earth! Learn more about the destinationĮnjoy splashing good times at Hershey's Water Works at Hershey Lodge - our indoor pool complex that features Twizzlers water slides, Reese's Water Walk, a splash pad, and more!įind the perfect restaurant atmosphere and cuisine at Hershey Lodge. You'll never run out of things to do in Hershey. Stay in a guest room or suite and experience everything this warm and welcoming resort experience has to offer. Hershey Lodge offers 665 rooms complete with sweet amenities.
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